- I have over 20 years of leadership experience in creating measurable business outcomes and value through data within the financial industry. I specialize in identifying unique competitive advantages that can increase revenue and customer loyalty. One of my exceptional abilities is building high-performing, diverse, and inclusive data teams that bring multiple perspectives to the table.
- I was born in Ghana and emigrated to Canada as a child. My perspective as a child of two countries helps me find my path to better living with insights that come from a life full of varied experiences.
Skills
- Data Strategy
- Data Analytics & Insights
- Machine Learning (ML)/AI
- Data Security & Privacy
- Data Governance & Compliance
- Business Insights and Intelligence
- Reporting
Experience
- AVP Advanced Analytics and Business Intelligence - Sun Life
- Led a 9-month technology migration from SAS to AWS/Python, increasing productivity by 50%, increasing speed to value for the organization, and modernizing our technology infrastruture
- Led a multimillion dollar transformation of wealth sales reporting, saving the organization > $3MM in direct expenses while increasing advisor trust and satisfaction
- Led an agile transformation for my team, increasing transperency and enhancing parnter satisfaction and collboration
- Director of Security Analytics and Strategy - BMO
- Managed the overall cybersecurity budget and reduced annual expenses $15M through data-driven analyses that pinpointed opportunities to offboard redundant contracts, consolidate teams, and leverage consultant to full-time employee conversion
- Reduced run rate costs 50% by rebuilding the cybersecurity metrics team from scratch to create a high-performance, service-driven organization with increased capacity and higher-quality output
- Improved monthly KRIs turnaround 67%, from 15 days to 5 days, through upgraded data automation and direct links to source systems, working with the IT team, and eliminating manual office work and errors
- Enhanced customer satisfaction and reduced customer facing costs $1.5M to $2.5M with fraud loss prevention controls by combining cyber data with other financial crimes data
- Developed a 5-year data and information strategy for cybersecurity to support business priorities
- Director of Analytics and Enablement - BMO
- Grew annual revenue $4M to $5M by building a balance trend tool allowing regional leaders to act on pricing 30 days to 60 days earlier than previously possible using Spotfire, PowerBI, and Tableau
- Reduced review time from 30 hours to 4 hours for 40% of customers identified as low risk with a ML model to predict customer portfolios risk levels which improved client Relationship Manager (RM) performance
- Enhanced customer satisfaction with a data-driven customer loyalty program that pinpointed "at risk" customers and enabled targeted outreach, ranking the bank 1st in their customer segment 2 consecutive years (2017 and 2018) with industry-leading performance
- Reduced attrition 50% and boosted employee engagement 23 points to an industry-leading score in 1 year, by improving employee listening, removing poor leadership, building relationships within teams, and promoting internally
